Q1: Are you a factory or trading company?
A1: We are a professional manufacturer specializing in biomass pellet machines, oil presses and feed processing equipment. We sincerely welcome customers to visit our factory for inspection.
Q2: Can the machine adapt to local 380V/220V power supply?
A2: Yes. We can equip the machine with matched motors based on your local voltage and frequency standards.
Q3: How long is the machine warranty period?
A3: We provide 12-month warranty for the whole machine starting from shipment date. Consumable wearing parts are not covered by the warranty. Damage caused by improper operation, human error is excluded.
Q4: What international trade terms can you accept?
A4: We support multiple terms including EXW, FOB, CFR, CIF, DAP and DDP. You can select the suitable term according to your logistics arrangement.
Q5: Will you provide installation guidance after purchasing machines?
A5: Certainly. We supply English operation manuals, detailed installation video tutorials and lifelong online technical support. Overseas on-site installation and training service can be negotiated separately.
Q6: How long is your production lead time?
A6: Standard single machine requires 7–15 working days. Complete production line needs 15–30 working days, depending on the configured equipment.
Q7: Can I customize machine specifications to meet my demands?
A7: Customization service is available. We can adjust machine parameters according to your raw material type, target output and site conditions.
Q8: What kinds of payment methods do you accept?
A8: Normally we adopt 30% deposit by T/T, and the 70% balance shall be paid before shipment. Other payment solutions can be discussed for long-term partners.
Q9: How will the machines be packed before shipment?
A9: Small machines are packed in export plywood cases. Large equipment adopts nude packing with protective film and fixed reinforcement inside containers. Spare parts will be packed separately.
Q10: Can you supply relevant customs clearance documents?
A10: Yes. We can provide commercial invoice, packing list, bill of lading, CE certificates and other documents required for customs clearance as requested.
Q11: What should I do if the machine breaks down during usage?
A11: Please send us fault description, photos or videos. Our technical team will offer troubleshooting solutions promptly. If spare parts need replacement, we will arrange supply accordingly.